Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

The quality of the product we provided must be returned in the same packaging as it was.

To complete your return, we require a receipt or proof of purchase.

For the returning courier charge have to bear it.

Refunds

Once your return is received and inspected, we will send you an email or WhatsApp message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account or other payment method (which payment method was used for payment) again.

Then contact MX hair company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at WhatsApp: +8801335695492 or Email: mxhairwig@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, just contact us and send your item to the courier. We will ensure our address.

Shipping returns

To return your product, you should first contact us and send your product to our ensure address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning bulk or expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at WhatsApp or +8801335695492 or mxhairwig@gmail.com for questions related to refunds and returns.